Escalation is a dynamic that involves at least two people.
We all “escalate“: in response to [something in] our environment, and in context of our whole life experience.
Whatever a person is doing is both an expression of a deeply felt need, and a survival response.
Whatever survival response we tend to fall back on is likely one that we’ve learned from how life has treated us and one that’s worked so far… but is also not the only one and may not the best one for this moment.
The only person I can “de-escalate” is me.
How do we draw upon experiences of being in the role of worker required to “de-escalate” a person said to be “in need of de-escalation”?
How do we draw upon experiences of having been that person said to be “in need of de-escalation”?
How might we go beyond the operationalisation, steps and rules-based approach of “de-escalation” and instead UN_ESCALATE?
A concentrated half-day WORKshop for WORKers…
Sharing ideas and practical stuff you can use to suck less.
Limited Spaces. Small Groups
9:30am to 1.00pm
4th Floor, Board Room
69 Queen St E, Toronto
Please feel free to print and /or share the poster.
Printable pdf: UN_ESCALATE poster 20.Jan.2020