Embracing Confusion and Uncertainty

That feeling when…
you’re certain…
that’s when
you know
fer sure
you’re wrong.

Dave U

I’ve been doing a lot of reflecting lately, through COVID I was working on developing and refining a new workshop – UN_ESCALATE, probably the most complex one I’ve done.

UN_ESCALATE came about in respons to a question that would always come up at one of my other workshops that has been running for ten years

“do you do anything like this on de-escalation?”

To which I’d respond with

“”no because I don;t really think about it that way.”

Then one day someone I really respect came to that workshop and asked the exact same question in the exact same way.

I responded in my usual way but then something inside me compelled me to say:

“But let me have a think on how I do think about it and what I might have to offer.”

And since I’d decided I wanted to offer, in the words of Monty Python,

“And now, for something completely different…”

I needed to call it something different.

I did almost call it “un-deescalate” which might have offered more of a clue to what its about and how it is different, but I decided to do what academics and psychiatrists think they are the only ones who can do it without being called a symptom of serious mental illness: I neologised the ass off it and made up a word.

I started working actively on UN_ESCALATE four years ago, and since its been difficult to bring people together in a room for much of that time, opportunities to try it out and develop it have been few. Every time we did manage yo invite folks to a workshop that we’d developed using the feedback response was the same:

“Wow, this is great, more please!”.

So it grew in three stages from a simple single half-day ideas sharing session, then a three half-day version, and finally into a full-on two-day immersive workshop, which we were able to offer twice in summer and fall of 2023 and its settling there as being just about right.

Folks who’ve attended this version no longer ask for more time in a workshop [ “hell no!” ] but through a series of dialogues it is emerging as the basis of a new project- a “community of learning and healing” that we will be calling: “unbolloxing”. [Watch this space.]

Though I was working on the workshop it for four years, since some of the core ideas in it first came to my awareness early in the 1990s it’s probably true that this project has been in the making for some thirty years. and now – going by what folks who came said about their experiences – its working fine.

Over the last three months, starting the week after the last offering of the workshop, I’ve been immersed in writing a piece sorting out and connecting some of the the many ideas I was wrangling together over that four years. I started out with the intention of writing an op ed, but it resisted being constrained to eight hundred words. I am much better at designing workshops than I am at writing op eds.

I shared the draft yesterday with a handful of friends I trust to offer me robust feedback. I expect it’ll turn into a backgrounder for those interested in participating in the workshop.

Especially over that period, and more especially when thinking about moving forward with unbolloxing, I’ve been turning a lot to the words and language and ideas of one of my favourite writers: Margaret Wheatley.

So, here’s a piece that seems a fitting reflection as the clock time moves us from the end of one year and into a brand new one…

  • Most of us weren’t trained to like confusion or to admit when we feel hesitant and uncertain.
  • In schools and organizations, value is placed on sounding assured and confident.
  • People are rewarded for stating opinions as if they’re facts.
  • Quick answers abound; pensive questions have disappeared from most organizations.
  • Confusion has yet to appear as a higher order value, or a behavior that organizations eagerly reward.

-Margaret Wheatley




Partnering with Confusion and Uncertainty | Margaret Wheatley

Partnering with Confusion and Uncertainty”
Shambhala Sun November 2001
Margaret Wheatley

Most people I meet want to develop more harmonious and satisfying relationships–in their organizations, communities, and personal lives. But we may not realize that this desire can only be satisfied by partnering with new and strange allies-uncertainty and confusion. Most of us weren’t trained to like confusion or to admit when we feel hesitant and uncertain. In schools and organizations, value is placed on sounding assured and confident. People are rewarded for stating opinions as if they’re facts. Quick answers abound; pensive questions have disappeared from most organizations. Confusion has yet to appear as a higher order value, or a behavior that organizations eagerly reward.

And as life continues speeding up (adding to our confusion,) we don’t have time to be uncertain. We don’t have time to listen to anyone who expresses a new or different position. In meetings and in the media, often we listen to others just long enough to determine whether we agree with them or not. We rush from opinion to opinion, listening for those tidbits and soundbites that confirm our position. Gradually we become more certain, but less informed, and far less thoughtful.

We can’t continue on this path if we want to act more intelligently, if we want to find approaches and solutions to the problems that plague us. The world now is quite perplexing. We no longer live in those sweet, slow days when life felt predictable, when we actually knew what to do next. In this increasingly complex world, it’s impossible to see most of what’s going on. The only way to see more of the complexity is to ask many others for their perspectives and experiences. Yet if we open ourselves to their differing perceptions, we will find ourselves inhabiting the uncomfortable space of not knowing.

It is very difficult to give up certainty-these positions, beliefs, explanations define us and lie at the core of our personal identity. Certainty is a lens to interpret what’s going on and, as long as our explanations work, we feel a sense of stability and security. But in a changing world, certainty doesn’t give us stability; it actually creates more chaos. As we stay locked in our position and refuse to adapt and change, the things we hoped would stay together fall apart. It’s a traditional paradox expressed in many spiritual traditions: By holding on, we destroy what we hope to preserve; by letting go, we feel secure in accepting what is.

I believe that this changing world requires much less certainty, and far more curiosity. I’m not suggesting we let go of our beliefs, only that we become curious about what someone else believes. As we open to the disturbing differences, sometimes we discover that another’s way of interpreting the world actually is essential to our survival.

The global system we inhabit is dense and tangled. We each live in a different part of this complexity. And, no two people are identical. Therefore, it’s impossible for two people to see things exactly the same. You can test this out for yourself. Take any event that you’ve shared with others (a speech, a movie, a current event, a major problem) and ask your colleagues and friends to describe their interpretation of that event. I think you’ll be amazed at how many different explanations you’ll hear. You’ll end up with a rich tapestry of interpretations much more interesting than your single one.

I find that the first step to becoming curious is to admit that I’m not succeeding in figuring things out alone. If my solutions don’t work as well as I’d like, if my explanations of why something happened don’t feel sufficient, I take these as signs that it’s time to begin asking others about what they see and think. I try to move past the lazy and superficial conversations where I pretend to agree with someone else rather than inquire seriously into their perspective. I try and become a conscious listener, actively listening for differences.

There are many ways to sit and listen for the differences. Lately, I’ve been listening for what surprises me. What did I just hear that startled me? This isn’t easy-I’m accustomed to sit there nodding my head as someone voices what I agree with. But when I notice what surprises me, I’m able to see my own views more clearly, including my beliefs and assumptions.

Noticing what surprises and disturbs me has been a very useful way to see invisible beliefs. If what you say surprises me, I must have been assuming something else was true. If what you say disturbs me, I must believe something contrary to you. My shock at your position exposes my own position. When I hear myself saying “How could anyone believe something like that?” a light comes on for me to see my own beliefs. These moments are great gifts. If I can see my beliefs and assumptions, I can decide whether I still value them.

If you’re willing to be disturbed and confused, I recommend that you begin a conversation with someone who thinks differently than you do. Listen as best you can for what’s different, for what surprises you. Try and stop the voice of judgment or opinion. Just listen. At the end of this practice, notice whether you learned anything new. Notice whether you developed a better relationship with the person you talked with. If you try this with several people, you might find yourself laughing in delight as you realize how many unique ways there are to be human.

We have the opportunity many times a day, everyday, to be the one who listens to others, curious rather than certain. And the greatest benefit that comes to those who listen is that we develop closer relationships with those we thought we couldn’t understand. When we listen with less judgment, we always develop better relationship with each other. It’s not differences that divide us. It’s our judgments that do. Curiosity and good listening bring us back together.

Sometimes we hesitate to listen for differences because we don’t want to change. We’re comfortable with our lives, and if we listened to anyone who raised questions, we’d have to get engaged in changing things. If we don’t listen, things can stay as they are. But most of us do see things in our life or in the world that we would like to be different. If that’s true, we have to listen more, not less. And we have to be willing to move into the discomfort of uncertainty and confusion.

We can’t be creative if we refuse to be confused. Change always starts with confusion; cherished interpretations must dissolve to make way for the new. Of course it’s scary to give up what we know, but the abyss is where newness lives. Yet if we move through the fear and enter the abyss, we rediscover we’re creative.

As the world grows more strange, perplexing and difficult, I don’t believe most of us want to keep struggling through it alone. I can’t know what to do from my own narrow perspective. I know I need a better understanding of what’s going on. I want to sit down with you and talk about all the frightening and hopeful things I observe, and listen to what frightens you and gives you hope. I need new ideas and solutions for the problems I care about. I know I need to talk to you to discover those. I need to learn to value your perspective, and I want you to value mine. I expect to be disturbed, even jarred, by what I hear from you. I expect to feel confused and displaced-my world won’t feel as stable or familiar to me once we talk.

One last thing. As I explore partnering with confusion and uncertainty, I’m learning that we don’t have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are joined already by our human hearts.



Margaret Wheatley is a well-respected writer, speaker, and teacher for how we can accomplish our work, sustain our relationships, and willingly step forward to serve in this troubling time. She has written six books: Walk Out Walk On (with Deborah Frieze, 2011); Perseverance (2010); Leadership and the New ScienceTurning to One Another: Simple Conversations to Restore Hope to the FutureA Simpler Way (with Myron Rogers); and Finding Our Way: Leadership for an Uncertain Time. Each of her books has been translated into several languages; Leadership and the New Science appears in 18 languages. She is co-founder and President emerita of The Berkana Institute, which works in partnership with a rich diversity of people and communities around the world, especially in the Global South. These communities find their health and resilience by discovering the wisdom and wealth already present in their people, traditions and environment (www.berkana.org). Wheatley received her doctorate in Organizational Behavior and Change from Harvard University, and a Masters in Media Ecology from New York University. She’s been an organizational consultant since 1973, a global citizen since her youth, a professor in two graduate business programs, a prolific writer, and a happy mother and grandmother. She has received numerous awards and honorary doctorates. You may read her complete bio at http://margaretwheatley.com/bio.html, and may download any of her many articles (free) at http://margaretwheatley.com/writing.htm

About recoverynetwork:Toronto

We believe people can and do recover from "mental illness" - because we are living it. We believe in the power of supporting each other: learning from and with each other. You are welcome to join us..
This entry was posted in Uncategorized and tagged , , , , . Bookmark the permalink.